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Refunds and Replacements Policy

Unleash your B2B ecommerce potential with our solution, offering hassle-free refunds and replacements for damaged items, ensuring your satisfaction every step of the way.

Terms & Conditions

This Refunds and Replacements Policy ("Policy") applies to all purchases made through Sourcy. As a customer-centric organization, we are committed to ensuring that you are fully satisfied with every transaction.

Complimentary Samples

Before making a large purchase, we provide complimentary samples to give you a chance to personally experience and evaluate our products. 

Refunds and Replacements Eligibility

To be eligible for a refund or replacement, items must meet the following criteria:

1. The item must have been damaged in transit.

2. The item must be broken or not working as intended due to factors beyond your control.

Please note, if an item is damaged due to mishandling after delivery, it may not be eligible for a refund or replacement.

Faulty Item Documentation

If you discover that the item you received is faulty, please take the following steps:

1. Record a video and take photographs of the faulty item, clearly showing the issue.
2. Note the quantity of the faulty items.
3. Contact us and submit the documentation (videos, photographs, and quantity) so that we can address the issue with our supplier.
4. You may choose to refund or replace the items.

Refunds and Replacements Process

We want you to be completely satisfied with your purchase. In the event that you receive a damaged or broken item, please notify us within seven business days of receiving the item. To help us understand the issue, please provide a description of the problem along with supporting photographic or video evidence.

If you prefer a refund, we will process a full refund to the original payment method used during the purchase. If you choose a replacement, we will arrange for a new item to be shipped to you at no additional cost. 


This Policy does not cover normal wear and tear, or damage caused by improper use or accidents after the item has been delivered.

Changes to this Policy

We reserve the right to amend this Policy at any time. We will notify you of any changes by posting the new Policy on this page.

Contact Us

If you have any questions about this Policy, the practices of this site, or your dealings with this site, please contact us at:

Your satisfaction is our highest priority, and we strive to ensure a seamless experience with Sourcy. Thank you for choosing us.