Frequently Asked Questions

Yes. Sourcy is a wholesale platform that aspires to make sourcing convenient, affordable, and accessible for businesses.

We source a large diversity of categories such as fashion, accessories, home decor, baby clothes, and pet supplies.  For bigger and bulkier items such as refrigerators, televisions, big furniture (e.g., beds, big tables, couches, etc.)

For purchasing inquiries, fill out our contact form. and we will get in touch with you.

This list is not exhaustive, and if you need us to source some specific products for you, try our free Find New Products sourcing service and we will get back to you as soon as possible.

We strive to deliver the orders within these timelines:
1. Air freight: <5-8 days door to door
2. LCL DDP (Less than Container Load): <20 Days door to door
3. FCL CIF (Full Container Load): <15 days port to port via international sea freight

In the scenario of any unforeseen circumstances that may lead to a delay in delivery timings, our friendly customer service will reach out to inform you and provide any support needed. Simultaneously, you can also find the most up-to-date delivery estimates in your order notifications or by tracking your parcel in your Sourcy account.

We support purchases in USD. For any currency request, please contact us here and we can look into it. 

Fleixble MOQ at the lowest prices.

We are a global company headquartered in Singapore, with multiple subsidiaries around the world. We have a representative in every country we operate in, including Hong Kong, Indonesia, Philippines, Taiwan and Malaysia.

We have been in operations for two years now.

Our suppliers are mainly from China.

We help our customers source and sell unbranded products or OEM goods based on our customer requirements. We also offer other services such as private labelling. 

We source a large diversity of categories such as fashion, accessories, home decor, baby clothes, and pet supplies.  For bigger and bulkier items such as refrigerators, televisions, big furniture (e.g., beds, big tables, couches, etc.) please inquire with us at our contact form. 

This list is not exhaustive, and if you need us to source some specific products for you, try our free Find New Products sourcing service after signing up for an account. We will get back to you as soon as possible. 

Sourcy covers all import costs except when sea freight full container load shipping is used. In this scenario, the customer will have to pay the customs fees as it will be delivered to the port of destination. Otherwise, if you have been charged any tariffs or import taxes due to your order, please contact us at info@sourcyglobal.com and we will assist you from there.

Sourcy provides free shipping. The only time when customers will have to pay customs fees is for sea freight full container loads as they will be delivered to the port of destination. 

As for sourcing products, our Find New Products service is completely free. Just upload a picture and we will let you know when your product is ready to order. Please note that only individuals who have signed up for our free account here are eligible for the sourcing service. Sourcy also reserves the right to reject any sourcing request. 

We understand that circumstances may arise where you need to cancel your order. However, due to the nature of our business, we are unable to offer refunds for cancellations once an order has been placed. This is because we pay our suppliers in advance and often custom make items or create them in bulk, which cannot be returned or resold easily.

Please note that if you attempt to cancel your order, you will still be responsible for paying for the items in your order. We apologize for any inconvenience this may cause, but we must enforce this policy to ensure the sustainability of our business.

To provide the most reliable and responsive shipping services to our customers, we partner with top-notch international shipping & delivery companies such as FedEx and DHL to execute our highly responsive, on-time fulfilment.

Return Eligibility

To be eligible for a return or replacement, items must meet the following criteria:

1. The item must have been damaged in transit.

2. The item must be broken or not working as intended due to factors beyond your control.

Please note, if an item is damaged due to mishandling after delivery, it may not be eligible for a return or refund.

In the event that you receive a damaged or broken item, please notify us within seven business days of receiving the item. Include a detailed description of the issue and any supporting photographic evidence.

Refunds

Once we receive and inspect the returned item, we will send you an email notification confirming the receipt and status of the return. If your return is approved, we will process a full refund to the original payment method used during the purchase.

Replacements

Alternatively, if you prefer, we can arrange for a replacement of the damaged or broken item at no additional cost. Please indicate this preference when you contact us about the return.

For terms and conditions click here 

We strive to deliver the orders within these timelines:
1. Air freight: <5-8 days door to door
2. LCL DDP (Less than Container Load): <20 Days door to door
3. FCL CIF (Full Container Load): <15 days port to port via international sea freight

In the scenario of any unforeseen circumstances that may lead to a delay in delivery timings, our friendly customer service will reach out to inform you and provide any support needed. Simultaneously, you can also find the most up-to-date delivery estimates in your order notifications or by tracking your parcel in your Sourcy account.

We support purchases in USD. For any currency request, please contact us here and we can look into it. 

You can make use of a wide array of payment options at checkout, including PayPal, Google Pay, Apple Pay, Shop Pay, Visa, Mastercard, AMEX, Cash On Delivery (currently only available for selected countries), and Bank Transfer to HSBC.

After you place an order, we strive to deliver it within these timeframes:

1. Air freight: <5-8 days door to door
2. LCL DDP (Less than Container Load): <20 Days door to door
3. FCL CIF (Full Container Load): <15 days port to port via international sea freight 

Once your parcel has been dispatched, you will receive a notification email from us with tracking details. You may also track your parcel status on our account page. If you require more assistance, please do not hesitate to contact our customer service team at info@sourcyglobal.com at any time.

It is our free service that customers can access after signing up for a free account with Sourcy. Customers can source items via request depending on their needs and budget. We normally ask for these details (including the photo) on our form.

Please note that the sourcing request is subjected to approval by our team and we reserve the discretionary rights to decline any sourcing request. 

How it works:

1. Simply answer some questions on what you are looking for by filling up our form. The form will only take you a few minutes!

2. You will then receive updates on the items and your price quote in 1-2 weeks. 

You may upload a maximum of 10 items into our Find New Products form at any given time.

Customers will only be allowed to submit ONE sourcing request (limit of 10 items) once a week.

If you have already purchased from our store after sourcing , you may request another 10 items again.

We source a large diversity of categories such as fashion, accessories, home decor, baby clothes, and pet supplies.  For bigger and bulkier items such as refrigerators, televisions, big furniture (e.g., beds, big tables, couches, etc.) please inquire with us at our contact form. 

This list is not exhaustive, and if you need us to source some specific products for you, try our free Find New Products sourcing service and we will get back to you as soon as possible.

Yes! We can source products outside of our current categories. We do have a restriction on banned categories which will be listed below. To source heavy items (e.g., furniture, couches) or for any clarifications, please contact us here and we'll get back to you as soon as possible. 

The list of banned categories are as follows:

• Counterfeit products
• Firearms / firearm ammunition
• Weapons (e.g., knives, explosives, etc.)
• Products containing alcohol
• Products containing drugs - prescription/legal/illegal
• Cigarettes, cigars, tobacco, flammable, etc.
• Dietary supplements
• Animals
• Animal products (e.g. fur) with the exception of leather
• Pornography/offensive materials
• Digital goods
• Currency, coins, etc.
• Fine art
• Gambling items
• Perishable foods, including meat, fish, vegetables, fruit, dairy products
• Food in general
• Used goods
• Medical devices/accessories
• Theft devices
• Pesticides
• Brands/branded items

You will receive an email between 1-2 weeks with your sourced products. Please do note this timing might change based on the number of requests we have received.

We can most definitely find a product that satisfies you! Do make sure to send us specific specifications (pictures are encouraged) to make sure we find the best products based on your needs.